How are my items cleaned ?
Unit cleaning
When our driver comes to your door to collect your belongings you can ask him to clean the unit. He will then present you with a black bag in which to put your clothes. It is crucial that you count our items with our driver so that we can track your ...
Laundry per kilo
When our delivery man arrives, you can request linen cleaning per kilo. Our delivery man will then present you with a white bag and as much as necessary at your request. For this cleaning it is necessary that you separate the colors from the whites, ...
What is a delicate item?
A delicate article is characterized by its fragility, we count among the delicate materials: Flax The silk The Alpaca Wool Kashmir Lace Bi-material or bi-color fabrics A delicate item can also be characterized by its cut or composition, if it ...
Will my items be hung or folded?
Items will be hung and wrapped in a protective covering to keep them fresh and clean during transit. You can keep the complementary hanger or return it to your Wast Agent, if you prefer.
Can you clean items with leather, velvet, suede or fur?
Leather, velvet, suede or fur require specialist cleaning practices we’re able to offer at this time .
Will my items be dry cleaned or laundered?
We’ll always follow the instructions on the care label to ensure the best possible cleaning. If you’d like to give us specific instructions just let us know in the Cleaning Instructions of your order.
What’s the difference between a rain coat and overcoat?
Rain coats are rain-resistant outdoor coats, both short and long. They require special cleaning methods which are unsuitable for other jackets or coats. Overcoats are thicker than regular jackets, but do not have a rain-resistant layer.
Can you clean wedding dresses ?
Unfortunately not. Wedding dresses are delicate and often require specialist care.
Why do blouses cost more than shirts?
Blouses require much more delicate care due to their material, and how they’re tailored and decorated. Shirts are typically pressed at higher temperatures that would damage blouses, so hand-finished treatment is essential .
Can you hand wash my items?
Unfortunately items which must be washed by hand will be returned uncleaned. Don’t worry, you won’t be charged if we can’t clean your clothes!
How is an evening dress different from a normal dress
Evening dresses are more formal, tend to be made of more delicate materials and are generally between knee to floor length. Dresses are more general garments that you would wear during the day.
My suit consists of a blazer and a skirt/dress. Can I send it?
We will clean your suit including a skirt. However dresses are charged separately.
Can you clean t-shirts with printed details ?
Definitely, we’ll take special care to follow the care label instructions and ensure your t-shirts don’t fade, just like you would at home.
Can you clean polo?
Certainly, polo shirts aren’t a problem and should be classified as a regular polo.
Can you clean long-sleeved t-shirts?
Absolutely - both long and short-sleeved t-shirts can be ordered as a regular t-shirt.
Can you clean polo shirts?
Certainly, polo shirts aren’t a problem and should be classified as a regular t-shirt.