How it works ?
Can I send items without a care label?
Yes of course. Our team of experts will clean the items as they deem most appropriate. You will then be contacted by email or telephone to notify you of the situation.
Is it possible to give you curtains to clean?
Yes absolutely, we take care of the curtains with our Pressing and Ironing service.
Can I give you my own hanger with my clothes?
No, it would be too complicated for us to track which hangers belong to which client, please give us your items without personal object or bag. Thank you!
Should I remove my collar whales when I donate my shirts?
Yes ! We are not responsible if your collar whales get lost during cleaning. It would be too complex for us to follow all the neck supports for each client, so it is preferable that you take them off before handing over your shirts. This also ...
Do you collect in hotels?
Of course! Do not forget to indicate during your order all the necessary information so that your delivery person can find you. You can leave your order at the reception, in this case, you must prepare a note on your bag indicating whether you want : ...
What items can I put in the white bag (Cleaned and Folded Linen)?
With the Clean and Folded Linen service, your items are washed together at 30 ° C, dried in a dryer and then folded. There is no ironing and you will be charged per kilo of laundry, with a minimum of 3 kilos per bag. This service is generally used ...
What items should I put in the black Pressing and Ironing bag?
With the Pressing and Ironing service, your items will be labeled, conventionally cleaned or dry, depending on the care instructions on the washing label. Items will be ironed and tasks will be processed You will be billed by the piece. This service ...
Where can I find my basket on the site?
At Wast, there is no need to add the items you want to clean into a basket. Our goal is to make your order as simple as possible so that you can order anytime, anywhere from within seconds. ? When your delivery man comes to pick up your items, you ...
Can I give my carpet to clean?
Yes !
Can you collect my items at a different address?
Unfortunately no, for operational and logistical reasons, we are unable to collect and deliver your laundry to two different addresses.
How can I place an order?
You can do it directly on our website or on our iOs / Android application application. Indicate an address (do not forget to include any information that would help our delivery people to find you) and select the dates and times of collection and ...
How should I prepare my Wash, Tumble Dry and Fold?
No need to separate darks and lights – simply bundle your general laundry in the white bag, making sure it’s separated from any items you want dry cleaned. The driver will bring 2 bags: black for items which should be cleaned according to the care ...
Can I include dry clean only items ?
No, as these items need special care and must be ordered separately. Laundry service items are not dry cleaned and we do not accept responsibility for any damage caused to such items.
Can you clean dresses with lace, sequins, beads, or frills?
We can absolutely clean items with decoration or decorative trim. Decorated dresses must be ordered as a special dress to make sure they get the careful attention then require.
Do the items have to match?
Yes, due to the way orders are paired. Non-matching items must be ordered separately.
Does this including ironing?
No, Items are folded and neatly packaged, but not ironed.
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help Center articles in ticket comments Add inline feedback to ...
What’s a dinner shirt?
A dinner shirt, also known as a dress shirt or evening shirt, is a gentleman’s shirt to be worn for “Black Tie” events. Styles can vary and shirts may include
Why do blouses cost more than shirts?
Blouses require much more delicate care due to their material, and how they’re tailored and decorated. Shirts are typically pressed at higher temperatures that would damage blouses, so hand-finished treatment is essential .
Do you clean jumpsuits?
They will generally be classified as a dress when they are received by our facility; however, if there is any special detailing, for example, then it may well be charged as a dress with trim. But, if you have any questions, please feel free to get ...
Do you clean underwear?
Yes, we do. Your underwear will be put into a wash, tumble dry and fold service.
What clothes can be sent for a Wash, Tumble Dry and Fold?
Casual laundry including underwear, PJ’s and gym gear – given their care label allows them to be washed at 30 degrees – is available for Wash Tumble Dry and Fold. Please be thorough before giving us your garments, as we can’t be liable in the rare ...
What’s the difference between a rain coat and overcoat?
Rain coats are rain-resistant outdoor coats, both short and long. They require special cleaning methods which are unsuitable for other jackets or coats. Overcoats are thicker than regular jackets, but do not have a rain-resistant layer.
Can you clean wedding dresses ?
Unfortunately not. Wedding dresses are delicate and often require specialist care.
Can you pleated skirts?
Yes, absolutely. We’ll ensure your pleated skirts get the care, attention and careful ironing they deserve
Can you hand wash my items?
Unfortunately not- items which must be washed by hand will be returned uncleaned. Don’t worry, you won’t be charged if we can’t clean your clothes!
Can you clean dresses with lace, sequins, beads, or frills?
We can absolutely clean items with decoration or decorative trim. Decorated dresses must be ordered as a special dress to make sure they get the careful attention then require.
How is an evening dress different from a normal dress
Evening dresses are more formal, tend to be made of more delicate materials and are generally between knee to floor length. Dresses are more general garments that you would wear during the day.
Can you clean items with leather, velvet, suede or fur?
Leather, velvet, suede or fur require specialist cleaning practices we’re able to offer at this time .
Will my items be hung or folded?
Items will be hung and wrapped in a protective covering to keep them fresh and clean during transit. You can keep the complementary hanger or return it to your Wast Agent, if you prefer.
My suit consists of a blazer and a skirt/dress. Can I send it?
We will clean your suit including a skirt. However dresses are charged separately.
Do the items have to match?
Yes, due to the way orders are paired. Non-matching items must be ordered separately.
Will you clean jeans that are already ripped?
Yes. We’ll do our best to prevent further tearing of course, but some damage may be unavoidable.
Can I include dry clean only items ?
No, as these items need special care and must be ordered separately. Laundry service items are not dry cleaned and we do not accept responsibility for any damage caused to such items.
Does this including ironing?
No, Items are folded and neatly packaged, but not ironed.
Should I separate light and dark items ?
Yes, please it would be perfect.
Is there a maximum weight number of items I can give you?
No, you can give us as much as you want. We’re very confident our team will be able to handle your order, no matter how large it is!
Can I include knitwear ?
We recommend ordering separately, as it is not tumble-dry friendly. We do not accept responsibility for any damage caused to items which are unsuitable for a 30°C wash or medium heat tumble drying.
Can you clean long-sleeved t-shirts?
Absolutely - both long and short-sleeved t-shirts can be ordered as a regular t-shirt.
Can you clean t-shirts with printed details ?
Definitely, we’ll take special care to follow the care label instructions and ensure your t-shirts don’t fade, just like you would at home.
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